Wednesday, September 7, 2011

Travelocity Customer Service (My Opinion)

Well Larry used them to book his business trip to Montana, he thought he had a great deal. Well Larry had to change plans while in Montana and come home early the job didn't take as long as they thought it would so Larry contacted Travelocity and they transferred Larry to the airlines to make changes. Then Travelocity contacted the hotel & car rental service. Well here is the BIG PROBLEM the day after Larry got home he contacted Travelocity for a detailed report/invoice for Larry to do his expense report so we can get our money back. For 5 days straight Larry has called customer service and they sent him an report/invoice for the original dates not the actual dates he was there and not all information was included and or broke down like he asked. Then today they sent him a another report/invoice and gave dates weird dates that Larry returned on Friday August 31, 2011. Well August 31, 2011 was a Wednesday not a Friday. I told Larry go to credit card and get information of changes and along with the latest report/invoice turn in expense report with detail of problems with Travelocity.
It is a crying shame that after six days they can't get there shit straight. That is my opinion. It is sad to say that now days customer service isn't what it used to be.

No comments:

Post a Comment